• Loss of ATM card
  • Unauthorized access
  • Cash not dispensed at NMB ATM, 
  • NMB mobile failed transactions or PIN related issues

Call toll-free 0800 002 002 or This email address is being protected from spambots. You need JavaScript enabled to view it. or visit the nearest NMB Branch


  • In case other bank customer transacts at NMB ATM and the transaction fails

Please report incidence to beneficiary bank


  • In case other bank customer transacts at NMB ATM and the transaction fails

Please report incidence to beneficiary bank


  • How do I find an ATM, Branch or Wakala in my area?

Click/tap here


  • How do I change the PIN for ATM card?

Visit any nearest ATM and insert the card in the machine, enter current PIN, select other services then go to change password.